Shipping policy

SoFlo Wheels Shipping Policy

Processing Time

All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or holidays will begin processing on the next business day.

If an item is out of stock or requires special order, our team will contact you with an updated estimated delivery time.

Shipping Options

We offer the following shipping methods within the United States and U.S. territories:

Standard Shipping (3–7 business days) via UPS, FedEx, or USPS.
Expedited Shipping (1–3 business days) available upon request.
Local Delivery or Pickup available in the West Palm Beach, FL area.

For Puerto Rico, Hawaii, and Alaska, additional shipping charges may apply.

International Shipping

At this time, international shipping is available only through special arrangements. Please contact our support team before placing your order for a custom quote.

Shipping Rates

Shipping rates are calculated at checkout based on weight, size, and destination. Some large items, such as OEM wheels or rim sets, may require freight shipping.

If freight delivery is required, we will provide a separate invoice and tracking once the carrier is arranged.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Tracking information may take 24–48 hours to update.

Damaged or Lost Packages

If your package arrives damaged, please contact us within 48 hours of delivery with photos of the product and packaging.
If a shipment is lost in transit, please notify us immediately so we can file a claim and send a replacement or refund.

Local Pickup

Customers in the South Florida area can pick up orders at:
3601 Prospect Ave, West Palm Beach, FL 33404
Pickup hours: Monday–Friday, 9 AM – 5 PM (by appointment only)

Contact

For shipping questions or delivery updates:
📞 (561) [Insert SoFlo Wheels number]
📧 info@soflowheels.com
🌐 https://soflowheels.com